Find Answers To Our Most Requested Questions
We display simple pricing on our online booking form that you can see without needing to book. Simply customize your cleaning and a suggested price will be displayed at the bottom.
We accept all major credit cards. Before your cleaning a hold will be placed on your card, then it will be charged after your cleaning is completed.
We use an industry leading payment processor called Stripe which has 256-bit SSL encryption.
Unfortunately we do not accept cash.
We strive to handle all situations fairly and appropriately so that our customers know they can rest easy when they book our services.
If such a situation occurs then you must contact us within 48 hours of the service. One of our specialists will make sure to resolve the claim as soon as possible.
Yes, in order for our cleaners to do a great job your home must have electricity and running water. In the event that your home does not have those when the cleaners arrive then unfortunately the cleaning will be cancelled and you will charged per our cancellation policy.
Yes, if you prefer the cleaners to use green eco friendly products then please put that on your booking notes and the cleaners will be happy to accommodate your request.
This depends on the size of your home and the type of cleaning that is booked. We will typically send between 1 - 6 cleaners.
If you prefer a certain number of cleaners only then we can make a note of that on your booking and accommodate this request.
Yes, we know how important it is to have a trusted cleaner familiar with your home for each scheduled cleaning.
We will always assign the same cleaner for each of your cleanings.
- You or someone else can be home to let them in.
- You can leave a key under the mat.
- You can give us a lockbox code.
- You can leave the door unlocked on the day of the cleaning.
Yes they can for an additional fee depending on what you need done.
Please call us to discuss exactly what you need done so we can confirm if it is possible.
The cleaners can clean inside windows only. They can not clean outside (exterior) windows.
A deep cleaning is for homes that have not been professionally cleaned for 30 days or more. We typically recommend this to all new customers for their first cleaning so the cleaners can stay longer and bring it up to our amazing standards to maintain with future cleanings.
If your home condition is deemed hazardous and goes above and beyond normal conditions then our cleaners have the right to walk away and you will be charged under our cancellation policy for holding your spot in the cleaners schedule.
For hoarding cleanings, we typically book them on an hourly service and we reserve the right to increase the hourly price depending on the condition.
The cleaners can not clean biohazardous material such as poop, blood, etc.
We strive to make sure all customers are 100% satisfied with their cleaning service. That's why we request all customers to do an initial and final walkthrough with your cleaners to personally make sure you are satisfied before the cleaners leave or if there are any issues then you can point them out and the cleaners will be happy to fix them asap.
In the rare event that you are not satisfied we will give you a free reclean for any missed areas. We must be contacted within 48 hours of the cleaning for any complaints.
Yes, the cleaners will bring all supplies and equipment necessary for the cleaning. They can also use your equipment or supplies if you prefer.
When you make a booking, we hold your spot in the cleaners calendar and we deny other customers from booking in those times, therefore cancellations can really affect a cleaners schedule. To reduce this, unfortunately, we do require a $40 cancellation fee for all bookings.
If you cancel after the cleaners already arrived then the cancellation fee is $80.
Yes, the maids will be happy to do laundry, dishes and so much more per your request.
Please note for laundry, the machines must be in your home or apartment unit. The cleaners can not leave your home to do laundry outside. Also you must provide the detergent.
That is not necessary. Some customers prefer to have the cleaning while they are away or at work. Our vetted cleaners always give your home the respect and care that it deserves.
However:
Please ensure the cleaners have a way to enter your home to do the cleaning. If the cleaners are not able to enter to do the cleaning then you will be charged per our cancellation policy.
We typically request customers to do a walkthrough at the end with the cleaners before they leave to ensure they are fully satisfied with the service.
Yes however the customer is required to move the appliances or furniture before the cleaners arrive. Unfortunately the cleaners can not do any lifting or move furniture due to liability.
Unfortunately the cleaners do not bring a ladder and they can not go on one even if you provide it due to liability.
They can go on a small step stool (2-3 steps) if you provide one to clean higher. If what you need done is not reachable by hand from a small step stool then unfortunately the cleaners will not be able to clean it.
Please mention in your booking instructions if you need a high area cleaned and whether you will provide a step stool.
Absolutely, we do not require any contracts.
We have an easy self service platform where a customer can reschedule anytime they prefer.
